Partner Implementation Manager

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates booking, expense, and invoice processes. Trusted by more than 10,000 companies worldwide, Perk aims to eliminate time-consuming manual work and improve employee productivity. Partner Implementation Manager As a Partner Implementation Manager, you will nurture collaborative relationships with our partners to expand Perk’s capabilities across third-party systems. You will manage 30-40 partner-led projects, coordinating, owning, and proactively collaborating to deliver successful outcomes. What you’ll do - Serve as the main point of contact for Service Partners, supporting them with implementation projects. - Lead service enablement training and coaching, ensuring partners have the necessary tools and resources. - Investigate partner support tickets, provide configuration guidance, and share best practices. - Monitor partner project portfolios, providing guidance for successful delivery and risk management. - Manage the overall Service Partner project portfolio to meet targets and drive customer satisfaction. - Act as the point of escalation for customers and work cross-functionally with sales, product, and support teams to remove roadblocks. - Provide input for regular business reviews with partners to assess performance and identify improvement opportunities. - Proactively track and update project progress in Salesforce and other tools to ensure transparency and avoid surprises. - Validate project risks directly with customers and confirm proposed partner solutions. - Join customer escalation calls and collaborate with internal teams to unblock issues quickly. - Lead and nurture the Partner Community, sharing best practices, updates, and fostering engagement. What you’ll need - University degree in a relevant field. - Minimum of 5 years of experience in professional service consulting, customer success, or service partner management-preferably in the FinTech

space. - Proven track record of building and managing successful partnerships, managing senior stakeholders, and achieving business objectives. - Strong interpersonal skills with the ability to establish rapport, collaborate effectively with partners, and ensure compliance with project management processes and SLAs. - Excellent verbal and written communication skills, able to convey complex ideas clearly and concisely. - Tech-savvy, able to investigate and develop solutions for customers’ business requirements within a cloud solution context. - Results-oriented mindset focused on delivering exceptional partner experiences and measurable outcomes. - Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment. - Proficiency in Google Suite and CRM software (e.g., Salesforce) is preferred. - Fluency in English and German; other languages are a plus. Our Benefits - Competitive compensation, including equity in the

company. - Generous vacation days. - Private healthcare. - Onsite gym and fitness app subsidy. - Adaptable compensation plan to diversify and increase net salary. - Unforgettable Perk events, including travel to one of our hubs. - Access to Spring Health: 12 therapy and 12 coaching sessions per year. - Exponential growth opportunities. - VolunteerPerk: 16 paid hours per year to give back to society. - Work from anywhere allowance of 20 working days.