IT Support Technician

Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology., * Provide second-level support for location-specific trouble tickets.

• Support users with all technology-related issues and ensure one-call resolution.
• Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
• Analyze performance, identify problem areas, and provide actionable insights.
• Engage with multiple teams to resolve technical issues.
• Perform maintenance tests, identify and isolate issues, and escalate as needed.
• Assist with purchasing, inventory, and financial transactions for physical and licensed technology.

• High school diploma or equivalent

Work Experience:

• At least 2 years of IT experience.
• Customer service experience.
• Experience troubleshooting operating systems.
• Experience troubleshooting laser printers/scanners

Skills:

• Ability to work effectively with both technical and non-technical personnel.

Preferred Qualifications:

• Associate’s or bachelor’s degree in IT or related field.
• Technical institute certification in a related field.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $28.00 - $33.00 per hour, * Flexible schedule