Help Desk Representative

• Answering phones and emails, creating service tickets, receiving daily inventory.
• Respond promptly to incoming help desk tickets via help desk systems.
• Document all support interactions accurately in customer support ticket management systems and escalate complex issues when necessary.

Join our dynamic IT support team as a Help Desk Representative, where you’ll be the first point of contact for users seeking technical assistance. Your energetic approach will ensure swift resolution of hardware, software and network issues, empowering users to stay productive and connected. This role offers an exciting opportunity to develop your technical expertise while delivering exceptional customer service in a fast-paced environment. If you’re detail oriented, have strong customer service skills and eager to make a difference, this position is perfect for you!, * Strong written and verbal communication skills

• Customer Service experience
• Detail oriented
• Ability to work in a fast paced environment

This role is ideal for motivated individuals eager to grow their IT expertise while delivering outstanding customer service in a collaborative environment. Join us to help keep our technology running smoothly and our users supported every day!

$13 - $15 an hour Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance Permanent, Full-time Tullahoma, TN 37388, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance