Help Desk Technician

Join our dynamic IT support team as a Help Desk Technician, where your customer service skills will drive seamless technology experiences for users across our organization. In this role, you will be the first point of contact for customers needing assistance with hardware and software issues and providing essential support to ensure our IT infrastructure operates smoothly. Your proactive approach will empower users to stay productive and connected in a fast-paced environment., * Respond promptly by phone and email to user issues by creating service tickets for our IT Technicians

• Document all support requests accurately in customer support ticket management systems and follow up to ensure issues are resolved efficiently
• Routine tasks such as accepting daily deliveries

• Proven experience in customer service roles with expertise in help desk systems and customer service excellence
• Excellent time management and organizational skills
• Detail oriented
• Able to thrive in a fast paced environment
• Excellent communication skills

Embark on a rewarding journey where your strong verbal and written skills make a tangible difference! We’re committed to fostering an environment where innovation thrives-empowering you to grow your skills while supporting our organization’s success. If you’re passionate about delivering exceptional IT support with enthusiasm and precision, we want to hear from you!

Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance Full-time Tullahoma, TN 37388, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance