Site Lead, IT Field Technician - Adolfo Suárez Madrid-Barajas Airport

The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management., * Acts as first point of escalation for Managed Services at MAD and BCN Airports.

• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Quality Issue Management
• Performs a variety of duties, including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Manages technical products, services, logistics and configurations to assigned customers.
• Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
• Assesses product needs in accordance with customer specifications.
• Acts as local on-site Collins Aerospace representative to the customer’s organisation.
• Manages statement of work to meet customer and contract requirements.

• A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain.
• Familiarity with Cisco network devices and knowledge of general networking concepts
• Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain.
• Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems.
• Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel
• Excellent Communication (written & verbal) in the English and Spanish languages
• Ability to work effectively in a matrixed team environment locally and globally
• Good problem-solving skills to source solutions to customer requirements or issues
• Excellent attention to detail and quality
• Ability to travel frequently across the country and occasionally internationally as may be required.

• Competitive Salary
• Life Assurance
• Annual Bonus
• Corporate Pension Scheme
• 25 days holiday plus public holidays
• And so much more

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.