Site Manager, IT Field Technician - Adolfo Suárez Madrid-Barajas Airport

The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management., * Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.

• Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
• Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Coordinates, prioritises and resolves issues encountered by the team.
• Optimises the usage of manpower, standard time, equipment and energy of team.
• Escalates key issues that will impact the business.
• Manages team according to established programs and objectives.
• Assesses product needs in accordance with customer specifications.
• Acts as local on-site Collins Aerospace representative to the customer’s organisation.
• Manages statement of work to meet customer and contract requirements.

• Bachelor’s degree in computer science, engineering, MIS, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation
• Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead/ direct / review the work of team members in order to accomplish operational plans and results.
• ITIL Foundation certification most preferably service operations certification is a plus.
• Experience with supporting Cisco network devices in a live production environment.
• A working knowledge of Windows Server is a plus.
• Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain.
• Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems.
• Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel
• Excellent Communication (written & verbal) in English and Spanish
• Ability to work effectively in a matrixed team environment locally and globally
• Good problem-solving skills to source solutions to customer requirements or issues
• Excellent attention to detail and quality
• Ability to travel frequently across the country and occasionally internationally as maybe required.
• The successfully candidate will need to be a Spanish national or already have the right to work and live in Spain.

• Competitive Salary
• Life Assurance
• Annual Bonus
• Corporate Pension Scheme
• 25 days holiday plus public holidays
• And so much more

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.