Desktop Support

• Diagnose and resolve hardware and software issues for end users
• Provide basic networking support including IP and DNS configurations
• Assist with cybersecurity measures such as MFA and phishing protection
• Utilize ticketing systems like ServiceNow to track and resolve issues
• Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
• Resolve issues on Microsoft Windows 11 operating systems
• Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience troubleshooting issues on Microsoft Windows 11 operating systems
• Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
• Excellent communication and customer service skills
• Professional presence and ability to work well in a team
• Detail-oriented and able to follow standard operating procedures
• Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
• Experience with ticketing systems such as ServiceNow
• Minimum of 0 years of related experience Nice to have:
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.