Desktop Support Technician

We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support to end users. This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to delivering a positive user experience. Candidates should be comfortable working independently, traveling locally as needed, and supporting a variety of desktop and hardware-related issues., * Provide technical support to end users through phone, remote, and onsite assistance.

• Install, configure, troubleshoot, and repair desktop and laptop hardware and software.
• Diagnose and resolve operating system, application, and peripheral issues.
• Support hardware deployments, upgrades, migrations, and workstation setups.
• Troubleshoot basic network connectivity and performance issues.
• Document incidents, service requests, and resolutions within a ticket management system.
• Assist with printer setup, maintenance, and troubleshooting.
• Perform hardware installations, cable management, and workstation relocations as needed.
• Deliver exceptional customer service while supporting end-user technology needs., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Technician TEKsystems Pikeville, KY*Hybrid Operations Management Communication Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Business Valuation Incident Management Full Stack Development Valid Driver’s License Hardware Installations Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Troubleshooting (Problem Solving) +0

• 1-2+ years of desktop support, help desk, or technical support experience.
• Experience diagnosing and resolving hardware, software, and operating system issues.
• Basic understanding of network troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Valid driver’s license and reliable transportation.
• Ability to lift and carry equipment and work in various physical environments when required., * Experience supporting desktop operating systems and productivity applications.
• Familiarity with ticketing and incident management processes.
• Experience with hardware deployments, imaging, device configurations, and user support.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.