IT Support Technician 1

Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a massive new hardware deployment - both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment. Day-to-Day Responsibilities: Serve as the first point of contact for employees experiencing technical issues Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns Support users during and after major technology rollouts, including the organization’s Salesforce implementation Configure, deploy, and troubleshoot desktops, laptops, peripherals, and other end-user devices Provide support via phone, email, remote tools, and in-person interactions Assist with software installations, upgrades, and system configurations Escalate complex issues to senior IT team members when appropriate Manage and document work within the organization’s ticketing system Support IT asset management and inventory tracking Assist with additional IT projects and initiatives as needed

1-2+ years of experience in an IT Support, Help Desk, Desktop Support, or similar technical support role Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies Strong problem-solving skills and ability to diagnose technical issues Excellent customer service and communication skills Ability to work onsite five days per week in Toledo, OH

Nice to Have Skills & Experience

CompTIA A+ or similar certification Experience using Jira or another IT ticketing system Experience supporting hardware deployments, software rollouts, or enterprise technology implementations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.