IT Network Administrator I

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties The IT Network Administrator I is responsible for supporting the day-to-day operations, implementation, maintenance, and configuration of the core campus network infrastructure. This includes supporting wired and wireless networks, VPN, IPAM and other critical network services. The position will also serve as a primary operational resource for managing campus-wide installation and other projects, updating internal processes, and collaborating with our software development team to optimize network tool performance. This position will also conduct monthly software vulnerability assessments. Key Responsibilities & Essential Functions

1. Planning, Organizing, & Project Support * Project Management & Installation: Oversee project tracking for network installation work, monitoring timelines, and ensuring milestones are achieved systematically. * Campus Consulting & Support: Provide technical information to campus partners regarding ComTech-provided connectivity solutions, DNS/DHCP services, and specialized network options to support campus business operations. * Process Improvement: Proactively review, update, and document internal operational procedures and templates to maximize team efficiency. * Cross-Team Collaboration: Liaison directly with the software and development team to ensure operational tools are used effectively, recommending updates based on live workflow demands.

Technical Knowledge & Infrastructure Deployment

• Equipment Configuration & Deployment: Configure, test, and install networking hardware, switches, routers, and wireless access points in strict compliance with approved architecture, engineering designs, and vendor best practices.
• Network Administration: Administer subnetting, IP addressing, and VLAN assignments within the network address management system.
• Maintenance & On-Call Coverage: Participate in a week-long rotating 24/7 on-call support shift to handle after-hours critical network alerts. Commit to planned before/after-hours maintenance windows to minimize daytime disruption to the university.

Technical Support & Incident Management

• Issue Resolution: Diagnose, troubleshoot, and resolve complex wired/wireless connectivity issues, hardware disruptions, and telephony/data performance degradations across campus.
• Escalation Handling: Actively monitor network monitoring systems, verify problem resolution, and escalate critical or broad-impact campus outages to senior engineers or management when outside standard operating boundaries.

Other Responsibilities

• One week on-call shift required

Minimum Education and Experience

• Bachelor’s degree with zero - two years of relevant experience; or an equivalent combination of education, training and relevant experience.

All degrees must be received from appropriately accredited institutions. Other Required Qualifications

• Solid working knowledge of core networking principles including the OSI model, TCP/IP, subnets, routing protocols, VLANs, and wireless layers
• Experience utilizing enterprise ticketing workflows (ideally ServiceNow) and network performance monitoring software
• Experience with equipment lifecycle refresh workflows
• Position requires good communication skills, both written and verbal
• Demonstrate the ability to work within a team environment
• Ability to work independently on tasks, develop own work schedule and monitor progress against defined parameters

Preferred Qualifications

• Experience with Cisco DNA or other equipment automation and configuration solutions
• Experience with network equipment vulnerability and risk assessment
• CCNA or 3-4 years equivalent experience with university network infrastructures
• 2-3 years project management experience

Required License(s) or Certification(s)

• A valid driver’s license is required and must be maintained as a condition of employment.

Valid NC Driver’s License required Yes Commercial Driver’s License required No Recruitment Dates and Special Instructions

Communication Technologies (ComTech) is a division of OIT - The Office of Information Technology. ComTech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secured networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff. This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer