Help Desk Support

We are seeking a customer-focused Help Desk Technician to support a large, established organization during a busy season. This is an excellent opportunity for someone with help desk experience who enjoys troubleshooting technical issues, assisting end users, and working in a fast-paced, high-volume support environment., * Provide Tier 1 technical support for hardware, software, and user account issues

• Receive, document, prioritize, and triage incoming support tickets
• Resolve common issues such as password resets, account access requests, and basic application support
• Escalate complex technical issues to appropriate support teams
• Accurately document troubleshooting steps and ticket resolutions
• Assist end users over the phone by diagnosing issues and guiding them through solutions
• Maintain a high level of customer service while managing a high volume of support requests
• Support Microsoft Office and other business applications

Recent graduates with strong technical aptitude and customer service skills are encouraged to apply. Bilingual candidates (English/Spanish) are highly preferred., * Previous experience working in a Help Desk, Service Desk, or ticket-driven support environment

• Experience triaging and managing support tickets
• Strong troubleshooting skills across hardware, software, and systems
• Excellent customer service and communication skills
• Ability to diagnose and resolve issues over the phone by asking effective troubleshooting questions
• Strong attention to detail and documentation skills

Preferred Qualifications

• Experience with Active Directory
• Experience using ticketing systems such as HEAT, Remedy, or similar platforms
• Bilingual (English/Spanish)
• Experience supporting Microsoft environments
• Technical support experience within large or complex organizations

FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.