Learning Management Systems Specialist

The Learning Management Systems Specialist serves as the single point of access for online and instructor-led training for employees, partners and customers. Is responsible for supporting the Network’s learning operations through Cornerstone on Demand. This role includes coordinating the administration of learning programs, facilitating employee onboarding, resolving basic LMS user issues, and ensuring data integrity. In addition to supporting end users, the role also includes support for superusers including instructors, learning administrators, and training coordinators., * Provides support and education for all LMS users and super users including basic technical issues affecting learners and courses

• Support new hire experience through facilitation of New Hire Orientation and maintenance of onboarding learning objects
• Supports learning operations by building instructor led training (ILT), surveys, assessments, competencies, materials, and compliance reporting
• Assigns relevant instructor led training (ILT), online training (OLT) and/or materials, evaluations, surveys to LMS users per business requirements
• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides)
• Assists with coordination of specific special projects and events
• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills

Associate’s degree or equivalent from a two-year college or technical school is preferred, or in lieu of, a minimum of two years of equivalent work experience in Learning Management Systems., Highly proficient in MS Excel. Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization. Must demonstrate service excellence. Requires effective organization and time management skills, the ability to multi-task and work independently.