Help Desk Analyst - Onsite (Atlanta)

• Resolve complex IT support and infrastructure issues
• Support Microsoft 365, Google Workspace, Active Directory, and networking environments
• Handle escalated incidents and major outages
• Work with cybersecurity, systems, and network teams
• Mentor Tier-1 and Tier-2 support staff
• Improve troubleshooting processes and documentation

Do you have experience in Windows?, * 5+ years of advanced IT support experience

• Strong troubleshooting and customer support skills
• Experience with ServiceNow or other ITSM tools
• Knowledge of Windows, networking, O365, Azure AD/Entra ID
• K-12 or education environment experience preferred

Preferred Skills:

• Active Directory
• Endpoint Management
• VPN/DNS/DHCP
• SSO
• Automation/Scripting

Apply now if you enjoy solving complex technical problems and supporting enterprise IT operations.