Help Desk Analyst- Onsite- Atlanta, GA

Infoorigin inc -

Atlanta, GA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$41,600.0 - $52,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory JIRA Networking Basics Software Troubleshooting Gsuite Servicenow

Job description

We are seeking an experienced Tier-2 IT Support Analyst to provide advanced technical support across a large K-12 school district environment. This role supports teachers, staff, students, and families by resolving escalated technical issues and maintaining critical district technology systems., * Troubleshoot complex hardware, software, classroom technology, network, and application issues

Support Microsoft 365, Google Workspace, Active Directory/Entra ID, SSO, SIS platforms, and endpoint devices
Serve as escalation support for Tier-1 teams and mentor junior staff
Collaborate with infrastructure, cybersecurity, networking, and application teams
Participate in deployments, upgrades, operational improvements, and incident response activities

Requirements

Do you have experience in Windows?, * 5-10 years of IT Support / Service Desk / Desktop Support experience

Strong troubleshooting, communication, and customer service skills
Experience with Windows devices, ITSM tools (ServiceNow/Jira/Freshservice), networking basics, and endpoint management
K-12, public sector, or enterprise support experience preferred

Ideal candidates are proactive problem-solvers who thrive in fast-paced support environments and are passionate about delivering high-quality technical support.