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Tier 1 IT Support Analyst || Atlanta, GA || Onsite

Infoorigin inc -
Atlanta, GA, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$31,200.0 - $41,600.0
Working hours
Regular working hours
Job source
indeed.com

Tech stack

Microsoft Windows Issue Tracking Systems Software Engineering Gsuite

Requirements

Do you have experience in Windows?, We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K-12 school district environment.

Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools.

Requirements:

  • 1-3 years of Help Desk or IT Support experience
  • Strong customer service and troubleshooting skills
  • Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems
  • Ability to support non-technical users in a fast-paced environment

Preferred:

  • K-12 or education support experience
  • CompTIA A+ or similar certification

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on indeed.com

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