IT Service Desk Analyst

Akkodis is seeking a IT Service Desk Analyst job with a client in Erie, PA. Must hold an Associate degree in related discipline to be considered. Will serve as the frontline of IT support, acting as the primary point of contact for end-users. Responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while maintaining IT service level agreements (SLAs) to ensure business productivity. Rate Range: $17/hr. to $18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors. IT Service Desk Analyst responsibilities include: Provide technical support in their state-of-the-art call center. Technical support will include troubleshooting hardware, OEM software, and proprietary client software. Serve as the first point of contact for users reporting technical issues via phone, email, or ticketing systems. Investigate hardware, software, and network connectivity problems. Guide users through step-by-step solutions or fix issues remotely. Create, modify, and manage user accounts, permissions, and password resets. Set up, configure, and install new hardware and software for employees. Accurately document incident details, and escalate complex or unresolved issues to higher-tier IT support teams

Associate degree in related discipline is required. Minimum Two years related experience. Must have experience working in customer service. Exceptional verbal and written communications skills required.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance Pay Details: $17.00 to $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.