Tier 1 Service Desk

• You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

• High school Diploma or General Equivalency Diploma (GED)
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI).
• Because an active or interim DoD clearance is required, U.S. Citizenship is required.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends., * Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join this team, you will be part of the largest IT services program in Naval history. You will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.