Property Technology Operations Engineer

As a Property Technology Operations Technician, you will troubleshoot software and hardware issues, identify and fix network problems related to endpoint devices, and help with on-site maintenance and support for existing systems. This job may include multiple aspects of property technology operations, and is not limited to system hardware and software, desktop support, and IP networking. You will support by resolving ServiceNow tickets and updating documentation.

THE STARTING RATE:

• $28.00 per hour

THE DAY-TO-DAY:

• Work on hardware/software issues on company supported devices
• Provide break fix services for desktop, printer, point of sale, tablet, and mobile devices
• Provide in-person customer service to company employees for all technology needs at our property tech bars and walk-up locations
• Conduct daily property health checks and department walks to ensure all property lines of business technology needs are met
• Support product launches and system go lives to provide company employees education materials and in person training on the use of these new services
• Assist company employees with using self-service account solutions
• Conduct property surveys and continuous improvement programs to improve company employee satisfaction with our technology offerings
• Work on technology projects as necessary
• Create/update documentation as necessary
• Track work time, update ticket status and resolutions in ServiceNow ticketing system
• Assist new hires with new device setups and first-time logins to applications

• Must be at least 21 years of age
• Prior relevant experience in cross domain Information Technology experience, including endpoint, server, network & WiFi, mobile device, and application support (preferred)

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.