The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices.

This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function, including influencing process improvements, platform enhancements, and cross-team adoption of best practices.

WhatYou’llDo

• Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model

• Drive process simplification, standardization, and continuous improvement across change and release enablement practices

• Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities

• Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models

• Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership

• Support audit and compliance activities through accurate, complete, and defensible documentation

• Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication

• Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes

• Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification

• Monitor and report on key metrics and provide actionable insights to leadership

• Support audit and compliance activities with clear, defensible documentation

• Bachelor’s degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

Bonus Points

• Experience working in a hybrid model with internal teams and managed service providers

• Experience facilitating CAB or similar governance forums

• Familiarity with CMDB and CI relationships

• Experience driving process improvements or platform enhancements

$107,901.00 - $172,642.00 parental leave, paid time off, tuition reimbursement, 401(k) United States, North Carolina, Durham Jul 01, 2026, * The opportunity to work at thecutting edgeof health care delivery with a teamthat’sdeeply invested in the community

• Work-life balance, flexibility, and the autonomy to dogreat work

• Medical, dental, and vision coverage along withnumeroushealth and wellness programs

• Parental leave and support plus adoption and surrogacyassistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

• Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

LI-Hybrid

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00