Desktop Support Technician_Houston

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment., * Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply!, * Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

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