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Operations, Management ServiceNow User Story Gap Analysis Prioritization Systems Analysis Agile Methodology Business Analysis Project Management Acceptance Testing Business Valuation Service Management Workflow Management Incident Management Demonstration Skills IT Service Management Business Requirements Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation Requirements Elicitation Business Process Automation Scrum (Software Development) End-User Training And Support Systems Development Life Cycle Troubleshooting (Problem Solving) Configuration Management Databases Information Technology Infrastructure Library, The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.

The Senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

Job Duties:

• Develop business and system process workflow diagrams.

• Analyze existing processes to identify gaps and areas of improvement.

• Translate business requirements into user stories for development.

• Assist with Product Backlog management, user story development, and prioritization.

• Create and update product deliverables and artifacts.

• Ability to interpret technical specifications within client requirements.

• Assist team with troubleshooting problems and resolution.

• Develop and maintain strong relationships with business partners, product team members, vendors, and external team members.

• Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers.

• Facilitate stakeholder signoff demonstrations and UAT sessions., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs ServiceNow Business Analyst TEKsystems Halethorpe, MD*Remote Planning Operations Management ServiceNow User Story Gap Analysis Prioritization Systems Analysis Agile Methodology Business Analysis Project Management Acceptance Testing Business Valuation Service Management Workflow Management Incident Management Demonstration Skills IT Service Management Business Requirements Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation Requirements Elicitation Business Process Automation Scrum (Software Development) End-User Training And Support Systems Development Life Cycle Troubleshooting (Problem Solving) Configuration Management Databases Information Technology Infrastructure Library +0

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Salesforce Developer ServiceNow Business Analyst TEKsystems Halethorpe, MD*Remote Planning Operations Management ServiceNow User Story Prioritization Systems Analysis Acceptance Testing Business Valuation Workflow Management Demonstration Skills IT Service Management Business Requirements Full Stack Development Artificial Intelligence Business Transformation Business Process Automation Scrum (Software Development) End-User Training And Support Troubleshooting (Problem Solving) +0

Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, Cmdb, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, Product Owner Experience, crmtd

This is a Permanent position based out of Halethorpe, MD. Pay and Benefits

The pay range for this position is $104600.00 - $156800.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.