Service Operations and Solutions Architect

JOB DUTIES: Architect, design, and govern service operations and solutions across the full lifecycle: design, transition, operations, and continuous improvement. Write and review high-quality, efficient,

and scalable code to support service automation, tooling, integrations, and operational improvements. Drive governance frameworks ensuring compliance with organizational policies, regulatory requirements, security standards, and industry best practices. Manage and optimize service and product portfolios, ensuring services are scalable, supportable, cost-effective, and business-aligned. Engage directly with customers, including senior leadership, to gather business requirements, provide technical consultation, and design tailored solutions. Lead the delivery and governance of multiple Statements of Work (SOWs) across large enterprise environments. Handle multiple applications and projects simultaneously, ensuring high-quality delivery, operational efficiency, and customer satisfaction. Define operational requirements (SLAs, OLAs, KPIs) and enforce standards across services. Represent service operations and solution architecture in governance boards, customer steering committees, and architecture review boards (ARBs). Lead operational readiness, service transition, capacity planning, and continual service improvement initiatives. Mentor technical teams on operational excellence, coding standards, service governance, and architectural best practices. 100% Telecommuting allowed from a home office anywhere in the U.S.

REQUIREMENTS: Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field and Seven (7) years of experience in IT service operations, service management, solution architecture or a related occupation.

Experience must include (5) years in the following skills:

• Managing multiple applications and services concurrently in complex enterprise environments;
• ITSM frameworks (e.g., ITIL v4), governance models (e.g., COBIT, ISO 27001), and operational compliance standards;

• Cloud platforms (Azure, AWS, or GCP), hybrid environments, and service management tools (ServiceNow, Jira Service Management);

• Platform engineering, DevOps/SRE practices, and automation;
• Financial management for service portfolios and contract governance.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.