Manager of Implementation, High Medical Value

The Implementation / Project Manager is responsible for leading customer-facing implementation and clinical adoption of high medical value (HMV) assays, including VIDAS NCK and TBI, with a future focus on point-of-care solutions (e.g., SPIN chip platform).This role is the primary liaison between customers and internal cross-functional teams to ensure the successful deployment, training, and use of diagnostic solutions. The position plays a critical role in driving clinical, operational, and commercial success by aligning implementation strategy with sales objectives, optimizing customer experience, and supporting go-to-market (G2M) execution., * Lead and drive end-to-end implementation of VIDAS NCK and TBI assays across healthcare systems, including laboratory, ED, ICU, and clinical stakeholders

• Serve as the primary customer-facing project manager, ensuring timelines, milestones, and deliverables are met
• Drive clinical and operational alignment through structured engagement with nurses, physicians, laboratory personnel, and hospital leadership to drive alignment and adoption
• Conduct customer assessment at 30-, 60-, 120-, and 180-day post go-live to report on progress, utilization, and outcomes on all new customers
• Partner with the customer to ensure accurate, timely, and clinically actionable results within established workflows
• Maintain documentation and ensure adherence to internal processes and quality standards
• Perform additional duties as assigned

Customer Training & Education (Point-of-Care Focus)

• Deliver high-quality training and education to laboratory personnel, clinicians, and healthcare providers as needed
• Support future point-of-care initiatives, including training strategy and field readiness for SPIN chip platform
• Ensure customers are fully equipped to adopt and integrate assays into clinical workflows
• Provide on-site onboarding, training, and implementation support for new accounts (5-7 days at a time across multiple shifts as needed)

Cross-Functional Collaboration

• Partner with Sales, Clinical Operations, Medical Science Liaisons (MSLs), Marketing, and Corporate Accounts teams
• Utilize and support the Customer Implementation Process (CIP), while refining and enhancing best practices
• Lead internal and external implantation calls to ensure alignment as the opportunity progresses
• Maintain proactive communication across teams to drive accountability and execution

Commercial & Market Support

• Support sales efforts by identifying and advancing opportunities through strategic implementation planning
• Coordinate peer-to-peer clinical engagements to support adoption and market development
• Contribute to the go-to-market (G2M) strategy, particularly for the upcoming SPIN chip implementation
• Representing the organization at tradeshows, conferences, and market development events when needed
• Partner with corporate account managers and HMV specialists in the field to build awareness and clinical adoption of HMV assays
• Participate in pre-sale activities, including ride-along, account planning, and targeted customer engagements

Account & Channel Support

• Build and maintain strong relationships with healthcare providers and key stakeholders in the targeted account base
• Support engagement and performance of third-party sales channels as needed
• Provide field-based insights to optimize product positioning, utilization, and customer success
• Provide field support across territories as needed, including coverage for open and underserved regions
• Maintain continuity of customer engagement and implementation progress in partnership with commercial teams

• Bachelor’s degree in Business, Marketing, Communications, Life Sciences, Biology, Microbiology, Molecular Biology, Chemistry, Clinical Laboratory Science, Healthcare Administration, or a related field.
• MBA preferred, * Minimum of 2 years of related professional experience, which may include may include sales, customer-facing commercial support, field application support, clinical laboratory consulting, technical support, or other customer engagement experience within the in vitro diagnostics (IVD), medical device, life sciences, or healthcare industry.
• Experience working within hospital environments (laboratory, ED, ICU) strongly preferred
• Point-of-care experience is a plus
• Demonstrated success managing complex, customer-facing projects, * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• Business acumen to understand how a business operates and how to make it successful
• Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time
• Critical thinking, using logic and reason to analyze information and make decisions in the workplace
• Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes
• Priority setting that align with business objectives
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
• Organizing work and resources efficiently to ensure smooth operations
• Planning objectives and strategies to achieve them within a set timeline
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Informing others by sharing clear, timely information to ensure alignment, * Ability to remain in stationary position, often standing, for prolonged periods
• Ability to ascend/descend stairs, ladders, ramps, and the like
• No requirement to operate heavy machinery or move objects up to 50 pounds
• May require masking while working in client hospital locations for extended periods
• Requires conducting client visits, including safe operation of motor vehicles, accessing customer facilities, and frequent air travel

The estimated salary range for this field-based role is between $83,500 - $134,500. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves