Help Desk Analyst

We are seeking a Configuration Analyst to support our client’s Ohio field location. This role is ideal for candidates with strong hands-on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team-based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher-level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role., * Test, configure, refurbish, and upgrade hardware and software on devices

• Perform light network engineering tasks related to device setup and testing
• Accurately document and log test results and configuration data in internal databases
• Partner with Facilities and other teams to ensure devices are ready for field deployment
• Follow daily schedules and assigned break times as directed by floor supervisors
• Work collaboratively in a shared, open workspace
• Maintain consistent attendance and professional workplace behavior

• Experience in deskside support, configuration analysis, or similar technical support roles
• Hands-on experience working with computer hardware and software
• Basic understanding of networking concepts
• Strong attention to detail and ability to accurately document work
• Dependable, punctual, and able to follow structured schedules
• Strong communication and collaboration skills
• Comfortable working onsite in a team environment Technology Doesn’t Change the World, People Do.®

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