Desktop Support Analyst

We are looking for a SECONG SHIFT (1PM - 9PM) Desktop Support Analyst to provide hands-on technical support for end-user hardware and workstation environments in Penns Grove, New Jersey. This Long-term Contract position is ideal for someone who is comfortable troubleshooting desktop equipment, supporting Apple and Dell devices, and ensuring reliable day-to-day PC operations. The role requires a practical technician who can resolve hardware issues efficiently, assist with equipment setup, and help maintain a stable onsite computing environment.

Responsibilities:

• Provide frontline technical assistance for desktops, laptops, peripherals, and related hardware used across the site.

• Diagnose and correct workstation problems involving physical components, device connectivity, and general computer performance.

• Set up, install, and organize cabling for computer equipment, monitors, docking stations, and other user technology.

• Support and maintain Dell and Apple devices, including troubleshooting hardware-related incidents and coordinating replacements when needed.

• Prepare, deploy, and reconfigure PCs and associated equipment for new users, relocations, and refresh activities.

• Document service activity, hardware issues, and resolutions to support accurate tracking and ongoing operational continuity.

• Work with internal teams to resolve escalated technical issues and ensure timely restoration of user productivity.

Requirements * Experience providing desktop or PC technician support in an onsite environment.

• Working knowledge of computer hardware, associated peripherals, and end-user device troubleshooting.

• Hands-on experience with cable installation and physical workstation setup.

• Familiarity supporting Dell Technologies equipment in a business setting.

• Experience working with Apple devices and resolving common hardware-related issues.

• Ability to manage multiple support requests while maintaining strong attention to detail and service quality. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.