IT Support Specialist 2

Kforce has a client in Jacksonville, FL that is seeking a motivated and service-focused IT Support Specialist 2 to provide technical support across a dynamic business environment. This individual will play a key role in maintaining end-user productivity by resolving technical issues, supporting workplace technology, and delivering a high level of customer service. Key Responsibilities:

• Provide first- and second-level technical support for a variety of hardware, software, and connectivity-related issues
• Troubleshoot and resolve problems involving desktops, laptops, mobile devices, printers, scanners, and other workplace technology
• Support users with day-to-day technical challenges and ensure issues are handled in a timely and efficient manner
• Monitor and respond to incoming support requests, prioritizing work based on business impact and urgency
• Collaborate with cross-functional teams to identify root causes, implement solutions, and improve the overall user experience
• Maintain accurate documentation of incidents, resolutions, and system updates within the organization’s ticket management platform
• Assist with workstation deployments, equipment replacements, and technology onboarding activities
• Deliver professional, customer-focused support while building positive relationships with end users across the organization
• Contribute to process improvements and knowledge-sharing efforts that enhance service delivery and operational efficiency

• Minimum of 3 years of experience providing technical support in an enterprise environment, including a combination of end-user support and issue resolution
• Strong working knowledge of Windows operating systems, hardware troubleshooting, and software support
• Experience assisting users with business applications, including setup, configuration, maintenance, and troubleshooting
• Foundational understanding of networking concepts, including connectivity troubleshooting and support of wired and wireless environments
• Hands-on experience supporting desktops, laptops, printers, mobile devices, and other workplace technologies
• Familiarity with IT service management processes and ticketing platforms used to track incidents, requests, and resolutions
• Ability to effectively prioritize competing support requests and respond appropriately to urgent business needs
• Excellent interpersonal, communication, and customer service skills, with a commitment to delivering a positive end-user experience
• Strong analytical and problem-solving abilities with attention to detail and follow-through

Preferred Qualifications:

• Experience working with enterprise ticketing or service management solutions
• Exposure to platforms such as ServiceNow, Jira, or similar incident-management tools
• Understanding of IT support best practices and service delivery methodologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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