Senior IT Change Manager

The Senior IT Change Manager is responsible for leading and facilitating enterprise-wide IT Change Management (ChM). This position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal and external change meetings.

The Change Manger also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance, and configuration integrity across the contract enterprise.

The Change Manager ensures that the contract’s rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC’s Zero-Trust, cloud-native, and modernization goals. The work enables mission continuity, security, and performance for thousands of Airmen across AETC training environments.

Key Responsibilities

Internal and External Change Review Board Leadership

• Review, validate, process, and present change requests for coordination and approval
• Lead, plan, and facilitate the Internal Change Review Board cadence, supporting multiple weekly internal Change Review Board proceedings; prepare agendas, minutes, and action items
• Lead, plan, and brief enterprise level changes at External Change Review Boards, supporting multiple weekly external Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards

Enterprise Change Management

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the program
• Support Creation and maintenance of reporting and dashboarding tools (Service + CHG tracking)
• Maintain version control, document lineage, and traceability for all Change Management artifacts

Governance, Change Management & Compliance

• Ensure all changes adhere to Government-established processes and NGA change policies
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics
• Track and report ChM-related risks, discrepancies, incomplete artifacts, or baseline drift
• Ensure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities
• Ensure that all CHM activities comply with Period of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders

Collaboration & Program Support

• Work closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams

• Bachelor’s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience)
• 5 years of experience in IT Change Management
• Experience facilitating Change Review Boards or similar structured change processes in a DOW or large enterprise environment
• Skilled in maintaining plans, processes, and procedures, and technical documentation in an enterprise environment
• Familiarity with change documentation requirements (risk assessments, redundancy, workarounds, backout or rollback plans)
• Strong organizational, communication, and analytical skills
• Active TS/SCI clearance and ability to get a CI poly (need to maintain this level of clearance)

Preferred Qualifications

• Experience supporting IC, DOW, or secure enterprise environments
• Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools
• Knowledge of enterprise datacenter and networking components (VMs, Servers, routers, switches, Aps, controllers)
• Experience with SAFe practices
• Certifications such as ITIL, CMII, or similar ChM-focused credentials are a plus

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.