Help Desk Specialist

This role involves providing Tier 1 technical support for computer systems and users. You will be the first point of contact for IT-related issues, assisting with troubleshooting hardware, software, and network concerns while ensuring smooth day-to-day operations.Key Responsibilities:

• Serve as the first point of contact for IT Service Desk requests
• Troubleshoot and support desktops, laptops, printers, mobile devices, and AV systems
• Install, configure, and maintain hardware and software
• Support servers and business applications
• Maintain system security through patching and updates
• Track inventory of IT assets and manage software licensing
• Create and maintain technical documentation
• Assist with IT projects and system improvements
• Travel occasionally to support equipment across locations

Do you have a valid Driver’s License license?, Do you have experience in Productivity software?, Do you have a Associate’s degree?, * Associate degree in IT or related field (or equivalent experience)

• Minimum 2 years of IT support/helpdesk experience
• Strong troubleshooting and customer service skills
• Experience with Microsoft Office and enterprise systems
• Ability to multitask and manage time effectively

Preferred:

• Public sector experience

Additional Requirements:

• Valid driver’s license
• Ability to pass background checks
• Willingness to participate in on-call rotation

3.73.7 out of 5 stars 3301 100th St S, Lakewood, WA 98499 $30 - $35 an hour - Contract, Below is the Job Description for your reference: Title: IT HELPDESK SPECIALISTLocation: Lakewood, Washington, 98499Duration: 1-3 Months Contract with possibility of ExtensionShift timing: Mon to Fri- 40 Hours per weekPay Rate: $35/ per hour Job Summary