IT Support Technician

This is an in-person role based at our shiny new South Knoxville HQ. You’ll be the go-to hero for clients who need help with everything from frozen screens to “mysterious internet issues.”

We would love to have someone with solid IT support experience, but we are also willing to train the right person-but you do need to be someone who loves figuring stuff out, is patient with people, and finds joy in getting things working again.

What You’ll Be Doing

• Answer support requests from clients by phone, email, and remote tools
• Troubleshoot issues with computers, printers, apps, internet, and more
• Keep track of support tickets like a pro and follow them through to the finish line
• Write clear notes and document your work-future you (and the team) will thank you
• Communicate tech fixes in a way anyone can understand (no jargon dumps)
• Work closely with our awesome, supportive team-no egos, just good humans helping good humans

• Solid problem-solving skills and a logical mindset
• Friendly, clear communicator (you like working with people)
• Familiarity with Windows environments, Office 365, and basic networking
• Self-motivated and dependable-you don’t wait around for someone to tell you what to do
• Willingness to learn, grow, and maybe even become the office “go-to” person someday

Bonus Points (Not Required)

• Previous helpdesk or tech support experience
• Experience with ticketing systems, remote tools, or IT certifications
• A good story about the weirdest thing you’ve ever fixed (we’ve all got one)

Professional development assistance, Health insurance, Retirement plan, 401(k) matching, Paid time off, Life insurance, Paid holidays, * $35K -$52K starting salary based on IT experience

• Health insurance
• Life insurance
• Paid Time Off (PTO)
• 9 paid holidays
• Real opportunities for growth and promotion
• A laid-back, productive work environment where people actually support each other
• The joy of upgrading from “IT newbie” to “how-did-you-fix-that-so-fast” wizard

Why You’ll Love It Here We’re not a giant corporation. You won’t get lost in a sea of ticket numbers. You’ll be part of a real team that appreciates your work, celebrates your wins, and has an unlimited snack Station, Don’t abuse it! Let us know why you would be a perfect it!

Job Type: Full-time

Pay: $35,300.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

We’re CD Technology-an IT support company based in East Tennessee that helps small businesses and nonprofits get their tech together. We’re a down-to-earth, fast-moving team who loves solving problems, protecting clients from cyber gremlins, and making people say, “Wow, that was actually easy.”

If you’ve got great people skills, solid troubleshooting instincts, and a passion for helping others, you might be exactly who we’re looking for.