IT Support

• Deliver personalized technical support to end users during the Microsoft 365 rollout, ensuring a smooth and efficient experience.

• Respond to support requests, diagnose problems, and resolve desktop, software, and application issues in a timely manner.

• Troubleshoot technical concerns remotely and travel onsite when necessary to provide hands-on assistance.

• Assist users with Microsoft 365 and Office 365 functionality, including identifying and resolving application-related issues.

• Install, remove, and configure software while addressing compatibility or performance problems on desktop systems.

• Follow documented support procedures and maintain accurate records of incidents, actions taken, and resolutions.

• Escalate advanced or unresolved problems to internal IT or desktop support teams for further investigation.

• Provide detail-oriented, customer-focused service while supporting staff members, leadership, and executive-level users.

Description We are looking for a detail-oriented IT Support specialist to join a contract assignment, providing high-quality technical assistance in a user-focused environment. This role supports employees during a Microsoft 365 deployment, helping maintain productivity and a positive support experience across the organization. The ideal candidate brings strong desktop support knowledge, communicates effectively with users at every level, and can resolve issues through both remote and onsite assistance when needed., * Support workstation setup and maintenance activities, including desktop hardware, imaging, and Windows 10 environments. Requirements * Previous experience in desktop support, help desk, or technical support roles.

• Practical knowledge of Microsoft 365 or Office 365 in an end-user support setting.

• Strong troubleshooting skills across desktop hardware, Windows 10, and workstation environments.

• Experience providing both remote support and in-person technical assistance.

• Familiarity with ticketing systems and support workflow documentation.

• Ability to install, uninstall, and troubleshoot software in a detail-focused environment.

• Strong communication skills with the confidence to assist users at all levels, including executives.

• Reliable transportation to travel for onsite support needs when required. Technology Doesn’t Change the World, People Do.®

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