Technical Support Specialist

o Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat. o Troubleshoot Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect. o Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams. o Log and document tickets clearly in ITSM Remedy for seamless issue tracking. o Meet or exceed performance targets for response time, resolution, and customer satisfaction. o Collaborate with regional and global teams to ensure smooth IT operations.

o Experience in IT support or customer service. o Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues. o Ability to manage multiple tasks and prioritize workload efficiently. o Excellent communication and client service skills. o Experience with ITSM Remedy (preferred but not essential). o Ability to work in a fast-paced 24x7 environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don’t just offer jobs-we build careers. As a global Visionary in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.