Software Engineer

• Provide first-line technical support to internal users via phone and live chat
• Manage multiple live chats while maintaining strong customer service and quality standards
• Troubleshoot basic MS applications, Windows systems, and proprietary applications
• Document incidents and troubleshooting steps clearly for escalation to second-line support
• Identify issues, research potential resolutions, and provide timely assistance
• Work closely with peers and technical subject matter experts in a fast-paced environment
• Consistently meet customer service, quality, and productivity metrics, o Hiring o ITJobs o HelpDesk o ServiceDesk o TechnicalSupport o ITSupport o DesktopSupport o CustomerService o TechSupport o Chandlerjobs o Addisonjobs o NewJerseryJobs o FreshGrads o Fresh Graduates

• 1-3 years of experience in IT support, help desk, technical support, or customer service
• Strong customer service and communication skills
• Excellent written communication and attention to detail
• Ability to multitask and manage multiple customer interactions simultaneously
• Comfortable working in a fast-paced, metrics-driven environment
• Basic troubleshooting experience with Windows 10/11 and MS applications
• Strong problem-solving and organizational skills
• Ability to work effectively as part of a team, * MS Office / Office 365 / MS 365
• SharePoint
• Citrix
• VPN / Cisco AnyConnect
• ServiceNow or Remedy
• Hardware/software troubleshooting
• Technology call center or IT service desk environments, A 3-week online training program will be provided prior to the project start, including hands-on technical training and real-time support from experienced peers and subject matter experts.

If you’re looking to build your career in IT Service Desk, Technical Support, or Enterprise IT, this is a great opportunity to gain experience supporting a large global organization. ?? Interested? Send me your resume over apoorva.pisharoty@collabera.com. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.