IT Service Desk Analyst

We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service., o Provide first-line support for internal employees via phone and chat channels. o Troubleshoot basic MS applications and proprietary systems. o Handle up to 2 simultaneous chat support requests, ensuring high-quality service. o Log, categorize, and document tickets accurately for escalation when necessary. o Collaborate with regional and global partners to resolve issues effectively. o Consistently meet service desk performance targets and client care metrics. o Participate in training and leverage peer/SME support to expand technical knowledge.

o 1-3 years of experience in IT Service Desk, Help Desk, or similar support role. o Excellent client care and customer service skills with strong written/verbal communication. o Strong organizational skills and ability to prioritize tasks in a fast-paced environment. o Proven ability to multitask, managing multiple chats/calls simultaneously. o Experience with: # Hardware: Windows 10/11 # Software: MS Office Suite, Office 365, SharePoint, Skype # Network Tools: Citrix, VPN, Cisco AnyConnect # ITSM tools: Remedy (preferred, not required)

o Hourly Rate: $18 - 20 per hour, The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

At Collabera, we don’t just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.