Help Desk Administrator

Join our dynamic IT support team as a Help Desk Administrator, where you’ll be the frontline hero in delivering exceptional technical support to our users. In this vital role, you’ll manage and resolve a wide array of hardware and software issues, ensuring seamless operation of our IT infrastructure. Your proactive approach and problem-solving skills will keep our systems running smoothly, empowering teams to achieve their best every day. This position offers an exciting opportunity to develop your technical expertise while making a meaningful impact on organizational productivity.

Duties

• Provide first-line technical support to end-users via help desk systems, troubleshooting hardware, software, network, and operating system issues efficiently and professionally
• Manage and prioritize customer support tickets using tools like ServiceNow or Jira, ensuring timely resolution and clear communication with users
• Support desktop environments across Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting of hardware components such as computers, mobile devices, printers, and peripherals
• Assist with network troubleshooting involving LAN/WAN connectivity, TCP/IP configurations, DNS issues, VPN access, firewalls like Meraki or other security appliances, and network administration tasks
• Manage Active Directory accounts including user creation, password resets, group policy (GPO) application, and permissions management to maintain security standards
• Support IT infrastructure components such as Windows Server environments and Microsoft Office applications to ensure optimal performance
• Troubleshoot equipment issues related to computer hardware and peripherals; escalate complex problems to specialized teams when necessary

• Strong knowledge of Microsoft Office suite and familiarity with help desk systems such as BMC Remedy or ServiceNow for ticket management
• Proven experience in technical troubleshooting across hardware, software, network issues, including VPNs, firewalls, TCP/IP protocols, DNS configuration, and network troubleshooting tools
• Expertise in Windows support (Windows 10/11), macOS support, Linux systems, and related operating environments
• Ability to manage Active Directory (AD), Group Policy Objects (GPO), and user account administration effectively
• Skilled in computer networking concepts including LAN/WAN setup and maintenance; experience with network devices like Meraki switches or routers is a plus
• Excellent communication skills with a customer service-oriented mindset to assist users clearly and patiently
• Familiarity with remote management tools such as SCCM or JAMF for device deployment and management; experience with computer management tools is advantageous
• Analysis skills for diagnosing complex technical issues quickly; ability to document solutions clearly for future reference

Join us as a Help Desk Administrator if you’re passionate about delivering top-tier IT support in a fast-paced environment. Bring your technical expertise and customer service skills to help us maintain a resilient IT ecosystem that drives organizational success!

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Vision insurance Employee assistance program Flexible schedule, * 401(k)

• 401(k) matching
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance