IT Help Desk Specialist

We are seeking a dynamic and proactive IT Help Desk Specialist to join our technology support team. In this role, you will be the first point of contact for users experiencing technical issues, providing prompt and effective solutions to ensure seamless operation of our IT infrastructure. Your expertise will help maintain optimal computer performance, network connectivity, and software functionality across the organization. This position offers an exciting opportunity to develop your technical support skills while delivering exceptional customer service in a fast-paced environment., * Provide technical support to end-users via phone, email, and remote assistance tools, resolving hardware and software issues efficiently.

• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure proper functionality.
• Assist with computer management tasks such as deploying updates, configuring user accounts in Active Directory, and managing policies through Group Policy Objects (GPO).
• Support network administration activities by troubleshooting LAN/WAN issues, configuring VPN connections, managing DNS settings, and maintaining firewall configurations including Meraki devices.
• Utilize IT service management tools like ServiceNow, BMC Remedy, and Jira to log incidents, track progress, and document resolutions.
• Support IT infrastructure components such as Windows Server environments, TCP/IP protocols, TCP connections, DHCP services, and network switches.
• Assist with the setup and maintenance of mobile devices and ensure security protocols are followed for all endpoints.
• Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security.

Do you have experience in ServiceNow?, * Proven experience in providing technical support within an IT help desk or similar environment.

• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Hands-on experience with computer networking concepts such as TCP/IP, DNS management, LAN/WAN configuration, VPN setup, firewall management (including Meraki), and network troubleshooting.
• Familiarity with enterprise tools like SCCM (System Center Configuration Manager), Active Directory management, GPO configuration, and Microsoft Windows Server administration.
• Experience supporting computer hardware components and peripherals in a corporate setting.
• Knowledge of help desk ticketing systems such as ServiceNow or BMC Remedy for incident tracking and resolution documentation.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze complex problems quickly and develop effective solutions under pressure. Join us as an IT Help Desk Specialist if you’re passionate about solving technical challenges while delivering outstanding customer service! Bring your expertise in software troubleshooting, network administration, and hardware support to help keep our organization running smoothly every day!