Technical Customer Support Representative (Healthcare Technology)

• Provide timely support for inbound customer calls, chats, emails, and online inquiries.
• Troubleshoot and resolve issues related to:
• Insulin pumps
• Mobile applications
• Software platforms
• Patient portals
• Continuous Glucose Monitoring (CGM) integrations
• Guide customers through technical solutions using approved communication standards.
• Deliver professional and empathetic support during urgent or high-stress situations.
• Document customer interactions accurately within the CRM system.
• Analyze data and system logs to identify and resolve customer-reported issues.
• Escalate product health, safety, and quality concerns according to established procedures.
• Advocate for customers by sharing feedback and trends with internal teams.
• Contribute ideas for improving support processes, workflow efficiencies, and customer resources.
• Complete required training and maintain expertise on products, systems, and support procedures.
• Consistently meet or exceed customer service, quality, productivity, and attendance expectations.
• Ensure compliance with HIPAA, privacy regulations, and company policies., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Customer Technical Support TEKsystems

San Diego, CA*Remote

Zendesk Composure Operations Salesforce Communication Professionalism Medical Devices Multilingualism Customer Service English Language Customer Support Business Metrics Technical Issues Product Knowledge Technical Support Help Desk Support Customer Advocacy Performance Metric Quality Management Business Valuation Software Solutions Workflow Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Calmness Under Pressure Bilingual (Spanish/English) Healthcare Industry Knowledge Mobile Application Development Customer Relationship Management Troubleshooting (Problem Solving) +0

Google IT Support Customer Technical Support (Medical Device) TEKsystems

San Diego, CA*Remote

Writing Empathy Zendesk Operations Leadership Innovation Salesforce Privacy Law Communication Detail Oriented Problem Solving Medical Devices French Language Customer Service English Language Customer Support Software Systems Diabetes Mellitus Technical Support Help Desk Support Customer Advocacy Business Valuation Workflow Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Bilingual (Spanish/English) Mobile Application Development Continuous Improvement Process Customer Relationship Management Troubleshooting (Problem Solving) +0

Empathy Zendesk Operations Leadership Innovation Salesforce Privacy Law Communication Detail Oriented Problem Solving, Bilingual (Spanish/English) Mobile Application Development Continuous Improvement Process Customer Relationship Management Troubleshooting (Problem Solving), We’re seeking customer-focused professionals who can combine strong communication skills with technical troubleshooting expertise. This role is ideal for individuals with experience in customer service, healthcare, medical devices, IT help desk, technical support, or call center environments who enjoy solving problems and helping others succeed., * Strong customer service and problem-solving skills

• Technical troubleshooting aptitude
• Excellent verbal and written communication skills
• High attention to detail and documentation accuracy
• Ability to remain calm and professional in fast-paced, high-pressure situations
• Experience working in a call center, customer support, help desk, or technical support environment
• Ability to follow established processes and procedures while exercising sound judgment, * Healthcare, medical device, or patient support experience
• IT Help Desk or Technical Support experience
• Bilingual (English/Spanish or English/French)
• Experience using CRM platforms such as Salesforce, Zendesk, or similar systems
• Experience troubleshooting software, mobile applications, internet connectivity, and related technologies
• Typing speed of 55+ WPM with strong accuracy, * Customer Service
• Technical Troubleshooting
• Healthcare Customer Support
• Technical Issue Resolution
• Communication & De-escalation
• Documentation & Attention to Detail

Customer Service English Language Customer Support Software Systems Diabetes Mellitus Technical Support Help Desk Support Customer Advocacy Business Valuation Workflow Management Full Stack Development

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.