IT Helpdesk Technician

We are seeking an enthusiastic and customer-focused IT Helpdesk Technician to join our Computer Services team. This is an exciting opportunity to play a key role in supporting the technology that underpins teaching, learning and business operations across our College.

As an IT Helpdesk Technician, you will provide first and second-line technical support to staff and students, responding to helpdesk requests, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. The role offers exposure to a wide range of technologies including Microsoft 365, desktop and mobile devices, networking, telephony, AV equipment, printing services and Wi-Fi systems.

Working as part of a supportive and experienced IT team, you will contribute to maintaining a reliable, secure and high-performing IT environment across both Bishop Burton and Riseholme campuses.

• Providing responsive technical support via the IT helpdesk.
• Diagnosing and resolving hardware, software and connectivity issues.
• Installing, configuring and maintaining IT equipment and applications.
• Supporting Microsoft 365, Active Directory and a range of college systems.
• Assisting with the deployment of new hardware, software and desktop images.
• Supporting AV, telephony, CCTV, printing and wireless network services.
• Maintaining accurate IT asset and licensing records.
• Working collaboratively with colleagues and support partners to deliver excellent IT services.

Are you passionate about technology and delivering excellent customer service? Do you enjoy solving technical problems and helping others get the most from their IT systems?, * Level 3 qualification (or higher) in an IT-related subject.

• Experience in an IT support or helpdesk environment.
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory and common desktop applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• A proactive approach and willingness to learn new technologies.
• Ability to work effectively both independently and as part of a team.

Bishop Burton College/Riseholme College promote equality, diversity and inclusion ensuring fair treatment, representation, and opportunities for all individuals, regardless of their background or characteristics. We see this as essential for creating inclusive environments and fostering innovation and creativity.

• Beautiful Rural Campus - Enjoy working in a unique countryside environment with excellent facilities.
• Local Government Pension Scheme - A generous defined benefit pension with valuable employer contributions.
• Up to 40 Days’ Leave - Including annual leave, bank holidays and concessionary days (pro rata for part-time colleagues).
• Birthday Leave - Enjoy an extra day’s paid leave to celebrate your birthday (from September 2026).
• Cycle to Work Scheme - Save money and support a healthier, greener commute.
• Free On-Site Parking - No parking costs or long walks to work.
• On-Site Catering Facilities - A variety of cafés and dining options available across campus.
• ️ Optional Health Cash Plan - Helping you claim back the cost of everyday healthcare.
• Employee Assistance Programme - Free, confidential support for you and your family whenever you need it.
• Discounted On-Site Gym Membership - Stay active with reduced membership rates.
• Health & Wellbeing Programme - Dedicated initiatives to support your physical, mental and emotional wellbeing.
• Career Development Opportunities - We invest in your future with training, qualifications and progression opportunities.
• ️ Free Will Writing Service - Helping you plan ahead with confidence.
• Generous Sick Pay & Compassionate Leave - Providing peace of mind when life doesn’t go to plan.
• Enhanced Maternity & Adoption Pay - Extra support for you and your growing family.
• Free Eye Tests for DSE Users - Helping you take care of your eye health.
• 15% Discount on East Yorkshire Buses - Save on your daily commute and leisure travel.

We’re committed to creating a workplace where people feel valued, supported and able to thrive, making Bishop Burton College and Riseholme College a great place to build a rewarding career.

At Bishop Burton College, technology plays a vital role in supporting an outstanding learning environment. You’ll join a dedicated team where your contribution is valued and where you will have opportunities to develop your skills, gain experience across a broad technology estate and make a real difference to staff and students every day.