Hosted Platform Product manager

Make your mark at one of the biggest names in payments. We’re looking for a Product manager to join our ever-evolving Hosted Experience team and help shape the future of global commerce. In this role, you’ll have responsibility for our Hosted Platform - the delivery engine of our Hosted product suite. Working closely with architecture, development, product and user experience teams. The platform is key to delivering a world class set of hosted assets across payments and more.

What you’ll own

• You’ll be the go-to partner for your client portfolio, building strong, trusted relationships through a caring, client-first approach.
• You’ll advise clients on the right Global Payments products for them, being curious and taking the time to really understand their needs.
• You’ll take ownership of retention performance, proactively spotting at-risk accounts and acting early to protect and grow relationships.
• You’ll lead key account conversations, using insights for account reviews, pricing requests, and negotiations that deliver the right outcomes for clients and the business.

What you will be doing:

You will be the Product Manager responsible for our Hosted Platform - primarily focused on Hosted Payment integrations, but also delivering for other Hosted use cases, including Marketplaces. You will develop a deep understanding of the products that sit on the platform, building a strong vision for it, and creating opportunities to innovate whilst delivering incremental value.

Specifically, you will:

• Own the roadmap for the Hosted Platform, ensuring it delivers for all the products that live on it.
• Work closely with Architects, User Experience and Product Management to understand, articulate and communicate vision and value of the platform
• Ensure the platform meets the requirement of individual products, whilst also ensuring consistency across the product set.
• Platform ownership includes responsibility for the frontend library, accessibility, compliance & mandates, security, best in class UX, customisation, localisation, performance, resilience
• Champion our vision and working principles in your interactions with Business Units across the organisation
• Be comfortable bridging the gap between technology and the business
• World closely with the business to understand requirements and the business drivers behind them
• Work closely and collaboratively with Agile delivery squads, defining requirements using business examples
• Understand and define key questions / decisions and identify the research or analysis that supports resolution
• Manage stakeholders to secure agreement and alignment
• Managing key vendor relationships

• Project management skills; ability to prioritize and complete tasks
• Effective presentation and interpersonal skills
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Strong problem-solving skills and innovative thinking to navigate challenges and resolve
• Stakeholder management
• Confidence to challenge others in the right way
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability
• A genuine interest in Global Payments’ products and the wider payments industry, with a passion for learning and continuous improvement.

It’s a bonus if you have

• A background in payments and fintech
• UI/UX experience

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.