IT Field Engineer

As an IT Field Engineer, you’ll split your time between on-site customer visits and remote support, with a strong focus on network installations and infrastructure projects. This is a hands-on, varied role suited to someone who enjoys being out on the road, working directly with customers, and getting stuck into technical projects as well as day-to-day support., * Provide on-site and remote technical support to a portfolio of our client’s customers

• Travel to customer sites to install, configure, and maintain network equipment including routers, switches, and firewalls (primarily Cisco and Fortinet)
• Support the delivery of network infrastructure projects, focusing on on-site installation, configuration, and handover
• Install, configure, and maintain physical and virtual servers
• Provide support across Microsoft 365 and Azure environments
• Deploy and manage Hyper-V virtual environments
• Diagnose and resolve hardware, software, and network issues in a timely and professional manner
• Maintain accurate documentation of customer environments, installations, and support tickets
• Liaise directly with customers to ensure a high standard of service and communication
• Work closely with the wider service desk and project teams to ensure smooth project delivery and support handovers

• Some experience in an IT support or field engineer role; MSP experience is highly desirable but not essential
• A working knowledge of networking technologies, ideally with some exposure to Cisco and/or Fortinet routers, switches, and firewalls
• Familiarity with Windows Server, Microsoft 365, Azure, and Hyper-V
• Good troubleshooting skills across networks, servers, and end-user devices, with a willingness to learn and develop further
• Excellent communication skills, with the confidence to represent the company professionally on customer sites
• A proactive, ‘can-do’ attitude and willingness to travel to various customer locations
• Well organised, with strong time management skills to balance support tickets and project work
• Full UK driving licence required

• Salary £30,000 - £45,000, dependent on experience
• Company car or pool car provided for travel requirements
• Profit share scheme eligibility
• Company pension scheme
• Private healthcare
• Flexible working schedule
• Regular company events
• Ongoing training and support toward relevant certifications
• Friendly, supportive team environment

We are recruiting on behalf of our client, a market-leading Managed Service Provider (MSP) based in Abingdon, Oxfordshire, delivering exceptional IT support and project services to a diverse portfolio of customers. As they continue to grow, our client is looking for an IT Field Engineer to join their team, providing hands-on technical support and helping deliver network and infrastructure projects across their customer base.