IT Field Engineer - West Sussex

We’re looking for an IT Field Engineer to join our team in West Sussex. This is a role for someone with broad, hands-on technical knowledge across the full IT stack, who’s just as comfortable configuring a firewall as they are troubleshooting a laptop or setting up Microsoft 365. You’ll be out on the road visiting customer sites, so if you love variety and solving different problems every day, this is for you., * Installing, configuring and maintaining a wide range of IT solutions for customers ranging from small businesses to enterprise

• Getting hands-on with networking equipment - firewalls, routers, switches and wireless technology - as a core part of your day-to-day work
• Supporting Microsoft technologies including Windows Desktop, Windows Server and M365, plus cloud platforms like Azure, Intune and SharePoint
• Carrying out field fault visits to resolve time-critical hardware and service issues
• Playing a key role in multi-technology projects across multiple sites
• Auditing and documenting client infrastructure
• Working closely with project management, 3rd Line Engineers and the Service Desk

• Solid experience in an IT support or delivery role, with genuinely broad technical knowledge
• Good working knowledge of networking - firewalls, routers, switches and wireless - this is a key focus of the role
• Experience with the Microsoft technology stack (Windows Desktop, Windows Server, M365)
• Some exposure to cloud technologies such as Azure, Intune or SharePoint
• Strong troubleshooting skills and a genuine desire to keep growing your technical knowledge
• A full valid UK driving licence, as this is a field-based role
• Flexibility to adjust hours or stay over for larger project work when needed

Nice to have

• Experience in an IT Managed Service environment
• Vendor or industry qualifications (Microsoft, Meraki, SonicWall, Aruba or Cisco)
• An active Microsoft certification

Up to £35,000 salary, plus a company van, fuel card and overtime. You’ll also have a clear path to progress - many of our engineers move on to become Team Leaders, Team Managers or Solutions Engineers.

Focus Group is a technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK. Following our $1bn valuation in 2024, we’re scaling fast and investing heavily in the people who keep our customers running.