IT Support Technician

Job DescriptionJob Description We are seeking a diligent and knowledgeable IT Support Technician to join a dynamic team. The successful candidate will provide effective technical support to ensure seamless IT operations across the organisation. * Deliver first-line support and troubleshooting for hardware, software, and network issues * Maintain and update IT documentation, including asset management and support logs * Assist with the installation, configuration, and maintenance of IT equipment and systems * Collaborate with team members to resolve technical problems promptly and efficiently * Provide training and guidance to end-users to enhance their IT proficiency * Ensure compliance with company IT policies and data security standards * Participate in routine system backups, updates, and maintenance tasks * Manage and prioritise support requests using the helpdesk ticketing system * Contribute to continuous improvement initiatives within the IT support function Requirements

We are seeking a dedicated and technically proficient individual with a strong commitment to delivering excellent IT support within a dynamic environment. The ideal candidate will possess a thorough understanding of IT systems and demonstrate excellent problem-solving and communication skills. * Proven experience in providing IT support, preferably within a corporate or fast-paced setting * Proficient knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting * Familiarity with network infrastructure, including TCP/IP, DNS, DHCP, and VPN technologies * Experience with hardware maintenance and repair, including desktops, laptops, printers, and peripherals * Ability to manage user accounts and permissions within Active Directory or similar directory services * Strong organisational skills with the ability to prioritise tasks effectively and manage time efficiently * Excellent interpersonal and communication skills, capable of liaising with colleagues at all levels * A collaborative approach with a willingness to work as part of a team to resolve issues swiftly * Relevant IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent * Flexibility to provide occasional out-of-hours support as required * Understanding of data protection regulations and commitment to maintaining confidentiality * Attention to detail and a proactive approach to identifying and resolving technical problems Benefits We offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. Our collaborative work environment fosters development and recognises your contributions through a range of attractive perks. * Competitive salary with regular performance reviews * 25 days annual leave plus bank holidays * Pension scheme with employer contributions * Private healthcare plan and employee assistance programme * Opportunities for ongoing training and professional development * Season ticket loan and cycle-to-work scheme * Flexible working arrangements to promote work-life balance * Employee recognition and reward initiatives * Modern, accessible office location with excellent transport links