IT Systems Specialist | Hospitality

The Information Systems Specialist provides first-level and operational IT support across corporate offices, remote users, restaurants, and hotel locations. This role is responsible for maintaining system reliability, supporting POS and business applications, assisting with network administration, coordinating vendor escalations, and ensuring end users receive responsive and professional technical support., End-User & First-Level Support

• Provide first-level support for all NJ office staff, remote users, restaurant and hotel Management

• Troubleshoot hardware, software, printer, and peripheral issues

• Provide POS support and troubleshooting (Aloha, Oracle Simphony experience a plus)

• Support Digital Menu Boards (DMBs), MFP printers, time clocks, and GM laptops

• Perform malware remediation and guide users on security best practices

• Complete new user setups including hardware provisioning, software installation, account configuration, and permissions

• Assist with password resets, account unlocks, and basic access management

Restaurant & Hotel Operational Support

• Respond to incoming support requests and escalations from restaurants, hotels, and associated support partners

• Provide on-site support as needed for maintenance, projects, and operational troubleshooting

• Manage and track escalations with third-party vendors to resolution

Systems & Application Support

• Become proficient in vendor and POS-specific applications including Crunchtime, Oracle Simphony, and WeConnect

• Assist with Crunchtime programming and reporting

• Serve as secondary administrator for WeConnect

Network & Infrastructure Support

• Assist Network Manager with basic network administration tasks

• Support network backups and recovery processes

• Perform password resets and account creation within network systems

• Demonstrate understanding of TCP/IP, DHCP, DNS, VPNs, and general network troubleshooting

• Assist with Spectrum phone system administration

• Administer Verizon mobile devices (cell phones and data plans)

• Experience with Meraki administration

Security & Email Administration

• Experience with Meraki administration

• Manage Barracuda spam filter administration (whitelisting, blocking, filtering rules)

• Perform malware remediation for end users

• Maintain awareness of system security best practices

Office & Asset Management

• Manage office printer support and supplies; coordinate ordering of ink and hardware through vendors such as CDW

• Maintain and track technology inventory and spare equipment

• Coordinate occasional off-site trips (Staples, UPS, etc.) for equipment shipping or urgent supply needs

Collaboration & Documentation

• Utilize ticketing systems and remote support tools (SuperOps, Splashtop, Remote Desktop)

• Maintain strong documentation for processes, incidents, and resolutions

• Participate in meetings with staff and external vendors

• Perform additional duties and special projects as assigned by management

Do you have experience in Windows?, * 3+ years in a direct IT support role (Help Desk, Desktop Support, Technical Support, Service Desk, Systems Support Analyst)

• Experience supporting remote users and multiple locations

• Proficient in Microsoft Windows, SharePoint, Office 365, and Microsoft Teams

• Strong troubleshooting skills across hardware, software, and network environments

• Familiarity with ticketing systems and remote access tools

• Ability to manage vendor escalations and follow through to resolution

• Strong written and verbal communication skills

Preferred Qualifications

• POS support experience

• CompTIA A+ and Network+ certifications

• Microsoft certifications

• Experience in Microsoft Cloud Environments

• Prior experience with basic network administration

• Experience in restaurant or hospitality IT environments

• Use in AI and automation

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance