Transition Manager

Infosys is looking to hire Senior Global Sourcing Manager (Transition Manager) who will be responsible for managing all aspects of the start up of large managed services engagements (Transition period), with a primary focus on outsourcing using a global delivery model., * Be the single point of accountability for transition activities

• Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
• Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
• Conduct workshops to help prospects define requirements and build a business case for outsourcing
• Provide leadership to cross-functional and cross-cultural engagement team members
• Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
• Lead the creation and execution of due diligence plans for new engagements
• Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
• Ensure the engagement team meets service level commitments upon completion of transition
• Provide effective turnover to the engagement manager prior to the end of transition

• 10-15 years of sales, solution development and delivery experience with large Systems Integrator/Big 3 Consulting Company (someone who was responsible for delivering what they designed and sold)
• Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services
• Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
• Ability to develop/maintain positive client relationships and monitor client satisfaction
• Demonstrated success in a matrix management environment
• Bachelors or Masters in Computer Science, Business Administration or equivalent
• Be able to travel 60%-80% of the time (Monday thru Friday), * Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
• Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
• Ability to manage both engagements and projects
• Deep understanding of IT outsourcing sourcing/delivery models, with a primary focus on applications development and maintenance
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
• Strong teamwork and interpersonal skills at all management levels, The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.