Operations Support Analyst - IBM-i (Remote)

Our client needs an Operations Support Analyst to own first-line support for a critical IBM i data platform. Right now this support work is split across a developer and a couple of part-time people, with no formal process behind it - you’d pull it all into one clear point of ownership. When issues come up (a missing vendor file, a data problem, a user request), you’re the one who kicks off troubleshooting, figures out the next step, and decides when to pull in a developer. Part of the job is building the support process itself: standing up a real ticketing channel so requests stop living in scattered email threads. This is a role for someone who likes bringing order to something ad-hoc and being the dependable bridge between the business and the technical team., * Serve as first-line support for the platform - monitor Outlook, Teams, and ServiceNow for user requests and application errors, and start the troubleshooting effort to find the root cause

• Help formalize the support channel, moving users onto a real ticketing process so requests can be tracked and reported on
• Perform QA and end-to-end testing on new applications, then handle installs, configurations, and change requests
• Take on maintenance programming (bug fixes and minor enhancements) and system tasks like ACS Index Advisor reviews, reorgs and purges, and user access setup
• Document issues, fixes, and processes so the team has a reliable reference

• 5+ years supporting applications on an IBM i / AS400 platform
• Hands-on with RPG, RDi, and FTP, with strong troubleshooting and analytical skills
• Working SQL - able to write queries, create views and stored procedures, and connect to and pull from other systems (this is not database development)
• A clear communicator who can translate between finance and business users and the developers, and hold end users to the new ticketing process
• Preferred: exposure to Informatica (PowerCenter/IDQ or Cloud), REST API integration, or enterprise integration tools like Boomi or TIBCO EBX

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