End User Computing (EUC) Engineer/ Desktop Engineer

We are looking for an EUC/Desktop Support Engineer with 5-8 years of experience to join a long-term onsite project in Redmond, WA., * End-user and desktop support for Windows and macOS

• Troubleshoot laptops, desktops, printers, VPN and network connectivity
• Support SCCM, Microsoft Intune and Windows Autopilot
• Support MDM/MAM and Multi-Factor Authentication
• Troubleshoot Microsoft 365, Outlook, Teams and OneDrive
• Support Active Directory and Group Policy
• Manage ServiceNow tickets and incidents
• Handle software deployments, OS upgrades and endpoint issues
• Escalate complex issues to L2/SME teams when required

• 5-8 years of Desktop/EUC support experience
• Microsoft Intune and SCCM/MECM
• Windows 10/11 and macOS troubleshooting
• Active Directory and Group Policy
• Microsoft 365 support
• VPN, networking and printer troubleshooting
• ServiceNow experience
• Excellent communication and customer-support skills

Note: This is not a senior EUC engineering role. We are looking for hands-on Desktop Support/EUC professionals who enjoy resolving end-user issues and providing excellent customer service.