IT Support Technician

We’re looking for a proactive and people-focused IT Support Technician to join our growing team at 4th Dimension Innovation. If you enjoy solving problems, supporting others, and keeping systems running smoothly, this could be a great next step in your career.

️ What You’ll Be Doing

As part of our IT team, you’ll play an important role in supporting colleagues across the business and helping ensure day-to-day operations run effectively.

• Act as the first point of contact for IT support queries via our Help Desk system
• Troubleshoot and resolve basic technical issues across hardware and software
• Set up and configure desktops, laptops, monitors, and printers
• Prepare devices for new starters using company-standard systems
• Support users across Microsoft Windows 10/11 and Microsoft 365
• Manage user accounts and access in Active Directory and Outlook
• Maintain accurate IT asset inventory and stock levels
• Assist with mobile device setup (phones and tablets)
• Support office technology including meeting rooms and desk setups
• Provide basic remote support for home-based colleagues
• Escalate more complex issues to senior IT team members when needed

We’re keen to hear from people with a range of backgrounds and experiences. You might be early in your IT career or looking to build on existing knowledge.

• An interest in IT, whether through study, work experience, or self-learning
• Basic knowledge of Windows 10/11 and Microsoft 365
• Confidence working with IT hardware, or a willingness to learn
• Clear communication skills and a collaborative approach
• A practical, solution-focused mindset with good attention to detail
• Ability to work both independently and as part of a team
• Reliability and availability to work on-site in Egham
• Previous experience in an IT support or helpdesk role
• Exposure to Active Directory or device builds
• Any relevant IT qualifications or certifications

• Salary: £25,000 - £26,000
• Hours: Monday to Friday, full-time
• Location: Onsite in Egham, Surrey
• Contract: Permanent
• Benefits: Competitive package, supportive team environment, and opportunities for development

At 4th Dimension Innovation, we’re a growing business delivering services across insurance, claims, engineering, and more. We’re committed to creating an inclusive workplace where people feel supported, valued, and able to develop their careers.