Line IT Support Engineer

• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients premises where necessary
• Adhere to defined KPIs and meet the expected SLAs.
• Consistently contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.

• The successful candidate will have the following skills and experience:
• Minimum 1 years experience in an IT support environment
• Experience with support of Windows Desktop OS
• Good working knowledge of PC, laptop and printer hardware
• Good working knowledge of the full MS Office suite
• Basic knowledge of IT networking and cabling
• Excellent telephone manner with good interpersonal and communication skills
• Demonstrable problem-solving skills with a logical train of thought

Any Experience With The Following Would Be a Bonus:

• Support for VoIP systems
• Office 365 administration
• Basic server administration (AD user account creation, password resets, etc.)
• Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.