Senior System Lead, Application & Integration, GCM

Senior System Lead, Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account.

• This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement.
• The Senior System Lead consolidates and translates business demand from the GCM account team into structured A&I work packages, provides functional oversight to regional A&I engineers, manages change requests and escalations, and ensures all deliverables adhere to global A&I standards.
• The role operates at the intersection of commercial account management and technical delivery, requiring the ability to communicate effectively with both client-facing stakeholders and regional engineering teams across multiple time zones.
• This is a deep, single-account technical ownership role requiring strong governance discipline, structured demand management, and the capacity to represent DSV at a senior level with global enterprise clients.

Governance, Standards & Quality Assurance

• Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client.
• Ensure that A&I deliverables follow global standards, templates, and processes; escalate and manage deviations where required.
• Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks.
• Promote compliance with established global standards and act as the guardian of technical consistency across regions.

SPOC for GCM - A&I

• Serve as the single point of contact for all A&I-related topics for the GCM account team globally.
• Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response.
• Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners.

Oversight of A&I Engineering Execution

• Provide functional oversight to the A&I engineers assigned to the GCM client, ensuring proper task allocation, technical direction, and workload management.
• Review and approve designs, integration specifications, technical decisions, and testing strategies across regions.
• Ensure engineering teams operate with a unified methodology and shared understanding of the client’s architecture, system landscape, and business needs.
• Identify resource gaps and support planning for dedicated A&I capacities per client where needed.

Cross-Regional Coordination

• Drive alignment on demand, resources, and priorities between all regions involved in A&I delivery for the client.
• Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model.
• Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines.

Demand & Portfolio Management

• Consolidate and translate business demand from GCM into actionable A&I work packages.
• Provide visibility to leadership on volume, complexity, capacity needs, and prioritization.
• Ensure timely sign-off of scoping, estimations, and resource plans.

Risk, Issue & Escalation Handling

• Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality.
• Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues.
• Ensure transparency when workload exceeds safe capacity thresholds, advocating for reprioritization or additional support where needed.

Continuous Improvement & Alignment to Global Strategy

• Proactively contribute to global A&I methodologies, templates, and best practices based on lessons learned from the client.
• Feed recurring patterns, change needs, or new feature requests into global governance bodies such as the GAB (Global Advisory Board).
• Promote simplification, reusability, and standardization across sites and regions., For this position, the expected base pay range is $130,000.00 - $160,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

• Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.

• Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery.

• Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.

Required Skills & Competencies:

• Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity.

• Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off.

• Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms.

• Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level.

• Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology.

• Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings.

• Knowledge of global A&I standards, governance frameworks, and change management processes; experience with demand intake and portfolio visibility tools preferred.

Success Measures

• Adherence to global A\&I standards with minimal deviations
• Transparent and accurate demand/planning alignment with GCM
• On-time, on-quality delivery of A&I work packages
• High satisfaction from GCM teams and regional A&I stakeholders
• Reduced rework, improved standard adoption, and consistent delivery quality
• Effective risk and escalation management * Strengthened global alignment and coherence across A\&I teams.

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy., Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.