Computer & Phone Repair Tech / Customer service

We are seeking a skilled Computer & Phone Repair Technician with excellent customer service skills to join our team. This role involves diagnosing, repairing, and maintaining a variety of electronic devices, including computers and smartphones. The ideal candidate will possess strong mechanical knowledge, proficiency with hand tools, and a solid understanding of computer hardware and networking. You will be responsible for delivering high-quality repairs while providing exceptional support to our customers in a fast-paced environment. This paid position offers opportunities for professional growth within the organisation., * Diagnose and repair hardware issues on computers, smartphones, and other electronic devices.

• Use hand tools and specialised equipment to disassemble, repair, and reassemble devices accurately.
• Interpret schematics and technical diagrams to troubleshoot complex problems effectively.
• Perform routine maintenance on computer hardware and peripherals to ensure optimal performance.
• Conduct computer networking setups, including configuring routers, switches, and other network components.
• Repair or replace faulty components such as screens, batteries, motherboards, and connectors.
• Provide excellent customer service by explaining repair processes clearly and offering advice on device maintenance.
• Maintain detailed records of repairs performed and parts used in each case.
• Ensure all repairs meet quality standards and adhere to safety protocols.

• Proven experience in computer repair, equipment repair or related technical roles.
• Strong mechanical knowledge with experience using hand tools for delicate repairs.
• Familiarity with computer hardware components, schematics, and troubleshooting techniques.
• Knowledge of computer networking principles and equipment setup.
• Ability to perform maintenance tasks efficiently on various electronic devices.
• Excellent organisational skills with attention to detail in documentation and repair procedures.
• Good communication skills to assist customers effectively and explain technical issues clearly.
• Previous experience working with schematics or technical diagrams is advantageous but not essential. This position offers an engaging environment for individuals passionate about technology repair and customer service excellence.

Pay: £14.00 per hour

Experience:

• repair: 1 year (required)