IT Support Engineer

As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience., * Provide remote and deskside support to end users.

• Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices.
• Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime.
• Perform break-fix repairs on desktop and laptop equipment.
• Carry out IMAC activities (Installs, Moves, Adds and Changes).
• Manage and complete assigned support tickets within agreed service levels.
• Troubleshoot and resolve network connectivity issues.
• Install and configure network printers and end-user devices.
• Escalate complex incidents where appropriate and keep users updated throughout.
• Maintain accurate documentation and administrative records.
• Support IT projects and other tasks as directed by the wider IT team.
• Adhere to company security, compliance, and health & safety procedures.

• Minimum 2 years’ experience in an IT Support, IT Engineer or Service Desk role.
• Strong knowledge of Windows operating systems.
• Experience diagnosing and repairing desktop and laptop hardware.
• Good understanding of networking fundamentals and troubleshooting.
• Experience supporting Microsoft Office applications.
• Experience with VPN connectivity and remote support tools.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and effectively manage workload.

Desirable

• Experience with Active Directory.
• Basic Server OS knowledge.
• Experience with network builds and installations.
• Knowledge of Microsoft Visio and Project.
• Experience supporting iPads and Windows tablets.
• Relevant desktop or laptop hardware accreditations.

About You

You will be:

• A team player with a flexible and positive attitude.
• Customer-focused with excellent interpersonal skills.
• Organised and detail-oriented.
• Able to remain calm and effective under pressure.
• Reliable, professional, and committed to delivering a high standard of support.